Technical Customer Support Engineer

Date Posted: March 10, 2021

Why Work At Virtuozzo?

Virtuozzo - one of the most perspective technology companies in the world. We are a private, profitable and rapidly growing global software company with a startup spirit. Virtuozzo delivers a virtual infrastructure platform that enables service providers and enterprises to leverage containers, virtual machines, and software-defined storage with backups, image management, and automation tools — all in a single solution.

Now we are looking for Technical Support Engineers responsible for providing quality, professional technical support and Virtuozzo products expertise to our customers all around the globe! If you passionate about Linux, cutting-edge technology, making a valuable impact on business you are very welcome to join our team of professionals!


With Virtuozzo you will:

  • Skyrocket your knowledge on how Linux works with supervision of our trainers and help of well-knit team of professional support engineers.
  • Find out how Linux used by huge enterprises all over the world.
  • Prepare your knowledge base for further career growth with Virtuozzo.
  • Be acquainted with our customers to get a boost in your communication skills.
  • Enjoy staying at home working remotely or visiting our new office where you will find not only a nice workplace but also canteen, gym and park full of fresh air.


Responsibilities:

  • Coordination, evaluation, sorting out and solving reported customer problems ensuring customer satisfaction.
  • Performing analysis and evaluations of technical performance and reliability of products, systems and services.
  • Maintenance of internal and external knowledgebase on company’s products and troubleshooting procedures.
  • Adhering to defined standards and measures for quality and customer satisfaction requirements and provide feedback according to SLAs.


Requirements:

  • Desire to grow as an IT professional with focus on advanced/expert Linux knowledge.
  • Ability to work only three days a week with one night shift.
  • Understanding of OS structure and Linux configuration skills.
  • Operating system installation, configuration, upgrade, and maintenance experience (Linux).
  • Networking and network services (Linux) configuration experience.
  • Experience with troubleshooting/monitoring utilities (Linux).
  • English (Upper intermediate or above).
  • Great communication and interpersonal skills.
  • Ability to stay calm and focused.
  • Docker, Kubernetes, OpenStack experience (would be considered as a plus).
  • Redhat or LPI certificates (would be considered as a huge plus).


Language skills:

  • Fluent English


Location: Russia (Moscow, Novosibirsk)

Apply now