Virtuozzo group subprocessors
Virtuozzo Group subprocessors listed below act as a family group of entities to engage personnel in order to perform research and development, engineering activities, develop solutions, provide services, manage products and provide customer support.
Virtuozzo International GmbH
Virtuozzo International GmbH
Vordergasse 59, Schaffhausen 8200, Switzerland
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Switzerland and potentially to the other countries of Virtuozzo Group subprocessors
Virtuozzo Inc.
Virtuozzo Inc.
13555 SE 36th Street, Suite 100, Bellevue, Washington 98006, United States of America
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): United States of America and potentially to the other countries of Virtuozzo Group subprocessors
Virtuozzo K.K.
Virtuozzo K.K.
G1 Building #1412, 7th Floor, 3-3, Ginza 1-chome, Chuo-ku, Tokyo, Japan
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Japan and potentially to the other countries of Virtuozzo Group subprocessors
Virtuozzo (Cyprus) Limited
Virtuozzo (Cyprus) Limited
77 Strovolos Center, 2 Floor, Office/Flat 204, Strovolos, Nicosia PC 2018, Cyprus
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Cyprus and potentially to the other countries of Virtuozzo Group subprocessors
PHL Ltd.
PHL Ltd.
c/o Alexander, Barristers & Attorneys, Belvedere Building, Ground Floor, 69, Pitts Bay Road, Pembroke HM 08, Bermuda
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Bermuda and potentially to the other countries of Virtuozzo Group subprocessors
Parallels GmbH
Parallels GmbH
Theresienstrasse 1, First Floor, Munich 80333, Germany
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Germany and potentially to the other countries of Acronis Group subprocessors
VZ Hybrid Compute (UK) Limited
VZ Hybrid Compute (UK) Limited
c/o Fieldfisher, Riverbank House, 2 Swan Lane, London EC4R 3TT, United Kingdom
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): United Kingdom and potentially to the other countries of Virtuozzo Group subprocessors
VIRTUOZZO Research and Development d.o.o. Beograd
VIRTUOZZO Research and Development d.o.o. Beograd
Knez Mihaila 30, Floor 5, Belgrade, Serbia
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Serbia and potentially to the other countries of Virtuozzo Group subprocessors
Virtuozzo BG EOOD
Virtuozzo BG EOOD
19, Vitosha Blvd., 4th Floor, Ap. 12, Sofia 1000, Bulgaria
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Bulgaria and potentially to the other countries of Acronis Group subprocessors
OnApp Limited
OnApp Limited
c/o Sovereign Fiduciary Services Limited, Sovereign Place, 117 Main Street, Gibraltar, GX111AA, Gibraltar
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): Gibraltar and potentially to the other countries of Virtuozzo Group subprocessors
OnApp Services Limited
OnApp Services Limited
Brentano Suite, Hamstead Garden Suburb, First Floor, Lyttelton House, 2 Lyttelton, London, N2 0EF, United Kingdom
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers): United Kingdom, Turkey, Ukraine and potentially to the other countries of Virtuozzo Group subprocessors
OnApp SDN, BHD.
OnApp SDN, BHD.
1, Jalan Emas 6, Taman Megah Emas, 47301 Petaling Jaya, Selangor, Malaysia
Contact: privacy@virtuozzo.com
Location of Processing (including onward transfers):
Malaysia and potentially to the other countries of Acronis Group subprocessors
Third party subprocessor
Virtuozzo and its affiliates use third party subprocessors. These third party subprocessors provide services and support to Virtuozzo and to Virtuozzo customers on behalf of Virtuozzo.
Virtuozzo may use the following subprocessors for processing customer data collected by Virtuozzo in accordance with Privacy Policy (e.g. when you create account or contact our customer service team etc). These subprocessors do not have access to customer’s data like backup archives.
SalesForce.com, Inc.
Salesforce.com, Inc.
Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States of America
Contact: privacy@salesforce.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
Cloud Customer Relationship Management system (SalesForce). Marketing Automation by Salesforce (Pardot)
DocuSign Inc.
DocuSign Inc.
221 Main Street, Suite 1000 San Francisco, CA 94105, United States of America
Contact: privacy@docusign.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
Contract signature processor. Services for facilitating electronic exchanges of contracts and signed documents
Dropbox, Inc.
Dropbox, Inc.
1800 Owens Street, Suite 200, San Francisco CA 94158, United States of America
Contact: privacy@dropbox.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
Stores data related to customers (including legal agreements, customer infrastructure details and other related data)
Authorize.net
Authorize.net
900 Metro Center Boulevard, Foster City, CA 94404, United States of America
Contact: privacy@visa.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
Provides credit card payment processing (USD only)
Talkdesk, Inc.
Talkdesk, Inc.
388 Market St., Suite 1300, San Francisco, CA 94111, United States of America
Contact: privacy@talkdesk.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
Telephone communications
Zoom Video Communications, Inc.
Zoom Video Communications, Inc.
55 Almaden Blvd. Suite 600, San Jose, CA 95113, United States of America
Contact: privacy@zoom.us
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
Recording selected support sessions with customers
Microsoft Corporation
Microsoft Corporation
1 Microsoft Way Redmond, WA 98052, United States of America
Contact: +1 (425) 882 8080
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): European Union
Mail service
MaxMind
MaxMind
51 Pleasant Street # 1020, Malden, MA 02148, United States of America
Contact: legal@maxmind.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
Fraudulent registration prevention by IP geolocation
Google Workspace
Google Workspace
Corporation Service Company 251 Little Falls Drive Wilmington, DE, United States of America, 19808
Contact: lhttps://support.google.com/policies/answer/9581826?hl=en&visit_id=637877860819265906-687781615&rd=1
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): European Union
Stores the customers’ contracts and data
Zendesk, Inc.
Zendesk, Inc.
989 Market St. San Francisco, CA 94103, United States of America
Contact: privacy@zendesk.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): Ireland
Ticket processing system
Equus Global Expansion, LLC
Equus Global Expansion, LLC
1809 Blake St., Suite 200, Denver, CO 80202, United States of America
Contact: Michael.haskins@equusoft.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): Turkey, Mexico, Spain, Greece, Ireland, Bulgaria, Indonesia
Provides certain human resource-related and employer-of-record services
Deel, Inc.
Deel, Inc.
1809 Blake St., Suite 200, Denver, CO 80202, United States of America
Contact: team@letsdeel.com or dpo@letsdeel.com (for EU residents)
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): Turkey, Mexico, Spain, Greece, Ireland, Bulgaria, Indonesia
Provides certain human resource-related and an international payroll services
Poornam, Inc.
Poornam, Inc.
202 E. Earll Drive, Suite 410, Phoenix, AZ 85012, United States of America
Contact: customercare@bobcares.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America, India
Support and maintenance service provider
TLINE Technology, LLC
TLINE Technology, LLC
15235 Fairfax Lane, Alpharetta, GA 30004, United States of America
Contact: ventas@tline.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America, Mexico, Argentina, Chile
Outsourcing and customer support services
Mercatus Ltd.
Mercatus Ltd.
2 ul. “Plachkovitsa”, fl. 4, City of Sofia, Bulgaria
Contact: info@mercatus.bg
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): Bulgaria
Outsourcing and customer support services
Slack Technologies, LLC
Slack Technologies, LLC
500 Howard Street, San Francisco, CA 94103, United States of America
Contact: privacy@slack.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
Messaging tool service
Virtuozzo may use the following subprocessors to host Virtuozzo services processing customer data:
Acronis International GmbH
Acronis International GmbH
Rheinweg 9, 8200 Schaffhausen, Switzerland
Contact: data-protection-office@acronis.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): Germany
Provides Data Centre service to host infrastructure for Virtuozzo Hybrid Cloud
Servers.com CY Ltd
Servers.com CY Ltd
53-55 Agios Athanasios, Michael Angelo House, 4102 Limassol, Cyprus
Contact: privacy@servers.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): the Netherlands
Provides Data Centre service to host infrastructure for Virtuozzo Hybrid Cloud
Exoscale.com
Exoscale.com
Boulevard de Grancy 19A, 1006, Lausanne, Switzerland
Contact: privacy@exoscale.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): Switzerland
Hosting provider for Support.virtuozzo.com and Virtuozzo license management system
OnApp Limited and OnApp Services Limited in addition to Virtuozzo subprocessors may use the following subprocessors for processing customer data:
Zuora, Inc.
Zuora, Inc.
101 Redwood Shores Pkwy, Redwood City, CA 94065, United States of America
Contact: privacy@zuora.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
Billing tool to manage customer subscriptions
Adyen
Adyen
Simon Carmiggeltstraat 6-50 1011 DJ Amsterdam, the Netherlands
Contact: dpo@adyen.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): European Union
Credit card processor
Sendgrid
Sendgrid
101 Spear Street, 1st Floor, San Francisco, CA 94105, United States of America
Contact: privacy@twilio.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
Marketing email notification
Besides, OnApp Limited and OnApp Services Limited may use the following subprocessors to host OnApp services processing customer data:
Virtual Internet (UK) Ltd
Virtual Internet (UK) Ltd
5th Floor, Voyager House, Chicago Avenue, Manchester Airport M90 3DQ, United Kingdom
Contact: support@vi.net
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United Kingdom
Hosting provider for Support Gateway
M247
M247
Turing House, Archway 5, Manchester M15 5RL
Contact: compliance@m247.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United Kingdom
Hosting provider for License Management System and CDN.NET Services
Amazon Web Services, Inc.
Amazon Web Services, Inc.
410 Terry Avenue North, Seattle, WA 98109, United States of America
Contact: aws-EU-privacy@amazon.com
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): United States of America
Hosting provider for Support Gateway
IBM
IBM
1 New Orchard Road, Armonk, New York 10504-1722, United States of America
Contact: +1-800-426-4968
Certain Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers): Singapore
Hosting provider for Support Gateway
