Premium Support
Get customized technical support, when you need it.
Technical Account Manager
What services do we provide
Our hands-on experts can help with your Virtuozzo Hybrid Infrastructure deployment, including configuration, installation and integration with your existing systems.
Maximize your ROI with a Virtuozzo TAM
Provides seamless integration of Virtuozzo technology with your business processes.
Delivers best practices tailored to the specifications of your infrastructure.
Monitors trouble tickets and identifies root causes and trends.
Recommends actionable changes to ensure maximum performance.
Acts as an advocate for your product fixes and feature requests.
Premium Support Packages
Silver
Gold
Platinum
Support for unlimited incidents
Root-cause analysis for any business-critical outage
Escalation handling
Customized service level agreement (SLA)
Dedicated Technical Account Manager (TAM)
24×7 TAM availability for business-critical cases
Periodic infrastructure health-check
Maintenance pack (update/upgrade of existing infrastructure with post-audit)
