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Customer Success Story

A Win-Win for Joe’s Datacenter with Virtuozzo Hybrid Infrastructure

  • More value and choice for customers
  • Faster, more profitable growth for Joe’s Datacenter
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Joe’s Datacenter is a successful U.S. Cloud Service Provider with a unique brand and ethos. Founded by Joe Morgan in 2008, Joe’s has grown to become a full-service cloud provider with customers across the U.S. and internationally.

By partnering with Virtuozzo, Joe overcame multiple issues with his previous cloud platform and built a fast-growing full-service cloud business.

Using Virtuozzo Hybrid Infrastructure enabled Joe to expand his service offerings to include multiple flavors of cloud
Using Virtuozzo Hybrid Infrastructure enabled Joe to expand his service offerings to include multiple flavors of cloud
Partnering with Virtuozzo helps Joe reduce cost and complexity for MSP, SME and enterprise customers, and provide a better alternative to hyperscale clouds
Partnering with Virtuozzo helps Joe reduce cost and complexity for MSP, SME and enterprise customers, and provide a better alternative to hyperscale clouds
Using Virtuozzo Storage as a Service, Joe was able to reduce CAPEX and OPEX spend, replacing an outmoded traditional SAN
Using Virtuozzo Storage as a Service, Joe was able to reduce CAPEX and OPEX spend, replacing an outmoded traditional SAN
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Joe Morgan,
founder & owner,
Joe’s Datacenter

“Virtuozzo has mastered the service provider experience, from day one to go-to-market. As a result, Virtuozzo is the greatest partner I’ve ever worked with. Period.”

The search for a strong cloud infrastructure partner

Where did that journey begin?

A few years ago, several of Joe’s Datacenter clients, especially the Managed Service Providers (MSPs), were concerned that they were losing customers to hyperscale cloud providers.

What they needed was a way to develop a new cloud offering that could be white labeled through Joe’s Datacenter, and then delivered to their end user. To ensure total end-to-end performance and reliability, Joe needed a strong cloud infrastructure partner as well as a data backup and recovery partner.

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Headquartered in Kansas City, Missouri, Joe’s Datacenter was founded by Joe Morgan in 2008. Today, Joe’s Datacenter provides managed services and cloud services to domestic and global clients, ranging from other service providers to small and medium sized businesses, as well as enterprises.

Compatibility problems

After conducting extensive research on various cloud enablers, Joe opted for a company that seemed perfect on paper. However, he quickly ran into compatibility problems with respect to his existing datacenter architecture, because the cloud enabler had limitations on what brand of hardware could be used with its cloud products.

“Our initial cloud infrastructure was complex, rigid and very expensive. It clearly wasn’t designed for the service provider. This made it difficult to be profitable - it seemed like it would be at least a year before I could possibly make a profit.” — Joe Morgan
“Our initial cloud infrastructure was complex, rigid and very expensive. It clearly wasn’t designed for the service provider. This made it difficult to be profitable – it seemed like it would be at least a year before I could possibly make a profit.” — Joe Morgan

To address this challenge, Joe purchased a Storage Area Network (SAN), which turned out to be not just a huge upfront capital expense, but also difficult to scale. Maintaining the SAN was yet another challenge.

Joe was used to relying on his own 24/7 datacenter field technicians to support any product or service he sold. With the SAN, he was forced to use the SAN provider’s engineers, which caused delays and incurred additional fees.

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Billing and support issues

Other difficulties related to the cloud solution emerged with respect to integrating billing and support ticketing systems, a costly licensing model, and proper deployment of other features Joe needed.

The original cloud platform was detracting from, rather than enhancing the services offered by Joe’s Datacenter.

“Our previous platform was holding us back. I couldn’t give my customers the price point they wanted, the cloud functionality they were asking for, or the experience they deserve. I was completely hamstrung.” — Joe Morgan
“Our previous platform was holding us back. I couldn’t give my customers the price point they wanted, the cloud functionality they were asking for, or the experience they deserve. I was completely hamstrung.” — Joe Morgan

Enter the solution…
Virtuozzo Hybrid Infrastructure

Learning of his cloud platform challenges, Joe’s data backup and recovery partner referred him to Virtuozzo.

Virtuozzo was then selected to remedy the situation and Virtuozzo Hybrid Infrastructure, in particular, completely changed Joe’s outlook.

Built on OpenStack, a cloud platform standard already familiar to Joe, Virtuozzo Hybrid Infrastructure resolved his previous cloud enablement issues.