Frequently Asked Questions

Virtuozzo Support Updates

Last Updated: April 18, 2017 08:15AM UTC

1. A support request can be submitted through the ticket submission form: https://support.virtuozzo.com

2. Alternatively, you can call one of the support hotline numbers:

+1 855-466-6670 Toll-free
+1 425-689-7142 US
+44 20 3389 8331 UK
+49 89 143794365 DE
+7 499 609-27-54 RU

If you are having problems creating a case, please call us at one of the support hotline numbers listed here:

+1 855-466-6670 Toll-free
+1 425-689-7142 US
+44 20 3389 8331 UK
+49 89 143794365 DE
+7 499 609-27-54 RU

1. To see your cases online, please create an account at https://help.virtuozzo.com

2. Use the ‘login’ link at the top right of the page to reach the tools for account creation. You will need to provide the email address that you use for corresponding with the support team. You will then be sent a link that will allow you to create a password for access to your cases

1. Licensing/billing/general feedback questions do not require any authorization

2. If you are dealing with a technical problem, you will need to have a valid support contract (represented by a 10-digit support code) or support pack tied to your product license key

3. If you don’t know your support code or want to purchase a support contract, please contact our sales team at sales@virtuozzo.com

Technical support is not available for the products that have reached their End of Life (EOL) stage. To check the lifecycle stage for a particular product, please view the matrix here: https://virtuozzo.com/support/server-lifecycle

The Scope of Support excludes administrative tasks, analyzing problems with third party software, virus detection and protection. The complete Scope of Support can be found here: https://virtuozzo.com/support/scope-of-support

If you want customized assistance from Virtuozzo, you can sign up for a Technical Account Manager (TAM) who will serve as a dedicated resource to provide technical and strategic help with your Virtuozzo products. You can learn more about the TAM program here: https://virtuozzo.com/support/premium-support