Premium Support

Technical Account Manager

Get Customized Assistance from a Technical Account Manager

When you sign up for the Virtuozzo Technical Account Manager (TAM) program, you’ll get a dedicated resource you can count on—a senior-level advisor with thorough knowledge of your IT environment. Your TAM will be able to respond rapidly when issues arise and can provide you with both technical and strategic help in using Virtuozzo products.

Who Needs a TAM?

You can benefit from a TAM if:

You have an extensive Virtuozzo container deployment (5k+ nodes)

Scalable and resilient solution that runs from the cloud or on any x86 hardware platform

Scalable and resilient solution that runs from the cloud or on any x86 hardware platform

Scalable and resilient solution that runs from the cloud or on any x86 hardware platform

What Will a TAM Do for You?

A TAM can help you integrate Virtuozzo technology with your organizational processes and can work across your organization to achieve a consensus on key issues. A TAM can also identify common pitfalls and recommend steps to avoid them, monitor trouble tickets to make sure issues are resolved promptly, proactively identify root causes and trends in support issues, and recommend changes that will improve performance. Whenever you need help, your TAM will marshal whatever resources are needed across all Virtuozzo departments and functions. In short, your TAM will do whatever is necessary to help you get the maximum value from your Virtuozzo investment.

Some of the functions a TAM performs include:

  • Conduct a consultative review of your existing IT infrastructure to determine how Virtuozzo technology can best help you
  • Review your implementation plans and making recommendations in line with best practices
  • Identify potential technical or business obstacles and suggesting solutions
  • Provide updates on Virtuozzo strategic and product roadmaps
  • Provide access to Virtuozzo product experts when needed
  • Put you at the front of the queue for product upgrades and new releases
  • Conduct quarterly site visits and delivering quarterly reviews that summarize support issue, trends, and identify opportunities for improvement.

For more information about the Virtuozzo TAM program, email or call your Sales Account Manager. If you don’t have a Sales Account Manager or have misplaced the contact information, click here for a list of our regional sales offices. Call an office in your region and choose option 3 for Service Provider Sales.