When you sign up for the Virtuozzo Technical Account Manager (TAM) program, you'll get a dedicated, senior-level adviser with thorough knowledge of your IT environment. Your TAM will oversee all business-critical support cases to insure tailored solutions are produced rapidly for your business problems.
Support for unlimited incidents
Root-cause analysis for any business-critical outage
Customized service level agreement (SLA)
Dedicated Technical Account Manager (TAM)
24x7 TAM availability for business-critical cases
Periodic infrastructure health-check
Maintenance pack (update/upgrade of existing infrastructure with post-audit)